Privacy Policy

The platform handles user privacy in India in a structured and secure manner, focusing on careful collection and processing of personal information. Data protection measures are designed to safeguard users from unauthorised access, misuse, or loss of their information. The platform collects only the data needed to provide online casino and sportsbook services and to meet legal and regulatory obligations. Technical and organisational safeguards are applied to keep personal information safe throughout its life cycle.

1. Identification information such as name, date of birth, address, mobile number, and email is collected to create and manage user accounts and to verify identity.
2. Login data, device details, IP address, browser type, and usage logs are collected to secure accounts, prevent abuse, and improve online services.
3. Payment-related information, such as card or wallet details processed by payment gateways, is collected and used to complete deposits, withdrawals, and refunds, subject to strict security controls.
4. Know Your Customer (KYC) documents such as PAN, Aadhaar, passport, or other proofs may be requested and processed to comply with anti-fraud and due diligence requirements.
5. Communication records including emails, in-app messages, and support chats are stored to answer queries, handle complaints, and maintain service quality.
6. Behavioural and usage information related to betting, gaming activity, session duration, and preferences is collected for risk monitoring and service optimisation.
7. Technical safeguards such as encryption, firewalls, secure socket layer (SSL) protocols, access controls, and regular security assessments are used to protect stored and transmitted data.
8. Organisational safeguards include staff training, role-based access to information, internal policies on data handling, and incident response procedures.
9. Data retention schedules define how long personal information and transaction records are stored, based on legal, tax, and regulatory requirements in India and other relevant jurisdictions.
10. Personal information is processed only for legitimate purposes communicated to the user, and any use beyond these purposes requires a new lawful basis or fresh consent.

Users have rights regarding their personal information, including the right to request access to their data, to ask for correction of inaccurate details, and to request deletion or restriction of processing where permitted by law. Users may also object to certain types of processing and may withdraw consent for specific activities that rely on consent, without affecting processing that has already taken place.

The platform aims to comply with applicable data protection standards, including principles inspired by international frameworks such as the General Data Protection Regulation, and relevant Indian laws such as the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and any data protection norms or sector guidelines that may apply to online gaming and betting services in India.

Personal information collected on the platform is used to operate and manage user accounts, to offer online gaming and betting services, and to meet legal and regulatory obligations in India and other relevant jurisdictions. Data is processed to verify identity, to prevent fraud and misuse, and to maintain the integrity and fairness of the services. Information is also used for technical maintenance, troubleshooting, and improvement of the website and mobile applications. In certain cases, subject to user consent where required, data may be used for communication of service-related messages, responsible gaming information, and limited marketing or promotional content. Aggregated or anonymised information may be used for analysis and reporting that does not identify individual users.

1. Managing user registration, login, profile settings, and account security, including password recovery and multi-factor authentication.
2. Processing deposits, bets, withdrawals, bonuses, and other financial transactions through secure payment and payout partners.
3. Performing KYC checks, age verification, source of funds checks, and anti-money laundering controls using the personal information and documents provided.
4. Monitoring gameplay and betting patterns to detect fraud, collusion, money laundering, bonus abuse, or other suspicious activities.
5. Providing customer support, handling complaints, and communicating service updates, technical notices, or policy changes by email, SMS, or in-app messages.
6. Customising the user interface, language, and content to suit user preferences, device type, and connection speed.
7. Conducting statistical analysis and performance monitoring to understand website usage, improve features, and enhance the stability and reliability of services.
8. Sending marketing communications or personalised offers in accordance with user preferences and consent settings, with an option to opt out at any time.
9. Fulfilling legal obligations, regulatory reporting, tax reporting, enforcement of terms and conditions, and cooperation with competent authorities.
10. Protecting the legitimate interests of the operator, other users, and third parties, including the investigation and defence of legal claims.

All processing of personal data is based on a lawful basis such as consent, performance of a contract, compliance with legal obligations, or legitimate interests that do not override user privacy rights. The platform aims to maintain transparency about how information is used and to inform users wherever any significant change to purposes or methods of processing takes place.

Users can usually view and update key personal information by logging into their account and visiting the profile or account settings section, where contact details, preferences, and certain KYC information may be updated subject to verification checks. If a user wishes to correct inaccurate data, request a copy of stored personal information, or ask for deletion of certain details, the user may contact customer support through the channels listed on the website, and the request will be handled in line with legal and regulatory requirements. Some data, such as transaction records and KYC documents, may need to be retained for a legally mandated period and cannot be deleted on request during that period, but access and correction can still be requested where appropriate. By using the services, users consent to the conduct of identity verification, fraud prevention checks, and other security checks, which may involve the use of personal information and documents supplied by the user or obtained from lawful third-party sources. Users also acknowledge that payment information and financial transactions may be processed by authorised electronic service providers, payment gateways, banks, and wallet operators, which apply their own security and privacy controls subject to applicable law. The operator aims to handle all access, correction, and deletion requests in a secure manner, and to protect user data against unauthorised disclosure during these processes.

The online casino and sportsbook services are intended for adults aged 18 years and above and are not designed for minors. Users are required to confirm that they are at least 18 years old and legally permitted to use online gaming services under the law of their jurisdiction. The operator cannot by itself fully verify the age of every user without identity documents and relies on KYC checks, user declarations, and monitoring to prevent underage participation.

1. If it is discovered that an account is held by a person under 18 years, access to the account may be suspended or closed, and any associated activity may be investigated.
2. Parents or legal guardians who believe that a minor has submitted personal data may contact customer support and request review and removal of that information.
3. On receiving a verified request from a parent or legal guardian, reasonable steps will be taken to delete the minor’s personal information from active systems, subject to legal retention duties.
4. KYC verification and age checks using official documents such as Aadhaar, PAN, passport, or voter ID may be carried out to confirm that the user is an adult.
5. Information and tools related to responsible gaming may be provided to help adult users manage their activity and prevent access by minors to their accounts or devices.
6. The operator reserves the right to share details of confirmed underage activity with relevant authorities or regulators where required by law.

Personal information collected through the website and related services may be stored or processed in data centres and systems located outside India, including in countries where technology providers, group companies, or business partners operate. Such transfers are needed for hosting, customer support, fraud monitoring, payment processing, and other back-end functions that support the online platform. When a user registers, accesses, or uses the services, the user consents to this cross-border transfer, storage, and processing of personal data. All partners and service providers handling user information are required to follow strict confidentiality obligations and data security standards that are comparable to those applied by the operator.

1. Data may be transferred to servers located in other countries for hosting, backup, disaster recovery, and system maintenance.
2. Technology vendors and cloud service providers may process personal information to support technical operations, subject to contractual data protection clauses.
3. Group companies or affiliated entities may access certain data to manage risk, finance, compliance, or support services at a regional or global level.
4. Payment processors, banks, and financial intermediaries may process transaction information in multiple jurisdictions to complete international settlements.
5. When data is transferred internationally, contractual safeguards, security certifications, and other legal mechanisms are used to help ensure that user information receives an appropriate level of protection.
6. Users acknowledge that data stored or processed outside India may be subject to the laws of the country in which it is handled, but partners are carefully selected to maintain high privacy standards.

This section explains that certain limitations and clarifications may apply to the interpretation and scope of rules described in this Privacy Policy and related documents. The legal disclaimer becomes effective when the user accepts this Privacy Policy as part of registration, continued use of the services, or any other form of contractual accession recognised by law. By accepting the policy, the user acknowledges that the platform relies on information provided by the user and by authorised third parties for compliance and security purposes.

1. The services are provided subject to applicable laws and regulations, and nothing in this Privacy Policy grants any rights that are inconsistent with those laws.
2. While reasonable security practices are followed, no online system can guarantee absolute security, and the user accepts this inherent risk.
3. The operator is not responsible for any inaccuracy or omission in user-provided data and may rely on such information for verification and compliance checks.
4. Where the law requires retention of personal or transactional data for a specified period, deletion requests may be limited to what is legally permissible.
5. The operator may update this Privacy Policy from time to time to reflect legal changes, technical developments, or operational needs, and the updated version will apply once published on the website.
6. In case of any conflict between this Privacy Policy and mandatory provisions of law, the legal provisions will prevail to the extent of the conflict, without affecting the remaining parts of the policy.

Cookies are small text files placed on a user’s device by the website or mobile application to store certain information such as preferences, session identifiers, and technical details that help recognise the user’s browser. The platform uses cookies and similar technologies to compile statistics about website visits, analyse user behaviour on different pages, and understand how the services are accessed and used over time. These tools help personalise content, remember language and display settings, and adjust the user experience to different devices, network speeds, and screen sizes. Cookie data is also used to identify technical issues, improve site performance, enhance security features, and support analytical and reporting functions. Cookies are stored for a maximum period of one year, after which they expire or are removed, although some information may be kept in aggregated form that does not identify individual users. Users may usually control or delete cookies through browser settings, but disabling cookies may affect the availability or performance of some features.

By using the online casino and sportsbook services in India, creating an account, or continuing to access the website or the Sky247 APK, the user confirms full acceptance of the current version of this Privacy Policy and consents to the collection, processing, and use of personal information as described in this document. If the policy is updated, the latest version published on the website replaces and overrides all previous versions for both new and existing users from the date of publication, subject to applicable law. Users are encouraged to review this Privacy Policy regularly to stay informed about how their data is handled.

Personal data may be shared with third parties in limited circumstances, such as where required by law, to resolve disputes, to enforce legal agreements, or to operate key functions of the services. Categories of third parties may include payment service providers, verification agencies, technology vendors, group companies, regulators, and law enforcement authorities, and these parties may be listed or described on the website or in related documents. Where a specific third party is not listed, the user will be informed of the main purpose and scope of data sharing where required by law or where an additional consent is necessary. By providing personal information and using the services, the user agrees that the data may be shared for the purposes described in this Privacy Policy and in accordance with applicable law.

1. Payment gateways, banks, and wallet providers may receive personal and transactional information to process deposits, withdrawals, and refunds.
2. Identity verification and KYC service providers may obtain user data and documents to conduct checks for age, identity, sanctions, and anti-money laundering compliance.
3. Technology and analytics providers may use pseudonymised or limited data to support hosting, performance monitoring, and service optimisation.
4. Professional advisers such as auditors, lawyers, and consultants may access certain information for audit, legal compliance, and advisory work.
5. Regulators, tax authorities, courts, and law enforcement agencies may receive data where required by law, court order, or lawful request.
6. Group companies or affiliates may receive certain information for risk management, responsible gaming monitoring, customer support, or consolidated reporting.
7. Where third parties act as data processors, they are contractually bound to handle data only on instructions and to apply adequate security measures.
8. Users are encouraged to review privacy notices of independent third parties, as those parties are responsible for their own data handling practices.

The website and mobile application may contain links to third-party websites, apps, or online services that are operated independently and have their own privacy policies and terms of use. These external websites are not controlled by the operator, and the operator does not take responsibility for how those parties collect, use, or protect personal information. When a user clicks on a link and leaves the platform, any data provided on the external site is governed by that site’s privacy practices. Users should take care and review the privacy policy, terms, and security measures of each external website or app before providing any personal information.

1. Linked websites may include payment partners, verification services, responsible gaming resources, advertisers, or content providers.
2. The presence of a link on the platform does not mean that the operator endorses or supervises the privacy, security, or content practices of the external site.
3. Users should check whether the external site uses secure connections, such as HTTPS, before entering sensitive information like card or identity details.
4. Any information shared on external websites is subject to the privacy rules of those websites and may differ from this Privacy Policy.
5. The operator is not liable for any loss or damage arising from the use of external sites, including any misuse of data by those third parties.
6. Users may report any suspicious or inappropriate external links found on the platform to customer support so that they can be reviewed.
7. It is recommended that users regularly review privacy settings and cookie preferences on external sites to maintain control over their data.
8. If a user returns to the platform from an external site, this Privacy Policy again applies to any personal information collected on the platform itself.